UserTesting

UserTesting is a human insight platform that connects businesses with real users to gather feedback on websites, apps, prototypes, and products. The platform enables companies to record participants as they complete tasks, narrate their thoughts, and answer questions, producing video, audio, and survey data. It serves product managers, designers, marketers, and researchers who need to validate design decisions and understand customer behavior before and after launch. Core capabilities include a contributor network for recruiting targeted participants by demographic or behavioral criteria, tools for moderated and unmoderated studies, and analysis features that help teams synthesize qualitative feedback into actionable insights. The platform is used across industries to inform UX design, test marketing messages, and evaluate customer journeys throughout the product development lifecycle.