Cerby Cookie Policy
Last update: July 31, 2025
Please read this Cookie Policy carefully before using Cerby’s website. This Cookie
Policy should be read together with Cerby’s Privacy Policy.
Introduction and summary
This Cookie Policy is provided by Cerby, Inc. (“Cerby”, “we” or “our”) to explain how our websites use cookies, web beacons, pixels, and similar technologies (collectively, “cookies”), and how you may exercise your preferences with respect to such cookies.
Cookies are small files of letters and numbers that we store on your browser or the hard drive of your computer. They are unique to your account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.
Cerby’s website uses cookies to distinguish you from other users of the website. This helps Cerby to provide you with a more tailored experience when you browse the website and also allows Cerby to improve the website and services it provides. By continuing to use Cerby’s website, you are agreeing to the use of cookies. Unless context otherwise required, a reference to the website shall be deemed to also refer to a Cerby application.
Our use of cookies
We use the following types of cookies:
i. Strictly necessary cookies (SaaS): These enable core site functions such as secure login, form submissions. Without them, the Cerby's platform may not function properly.
ii. Analytical/performance cookies: These help us understand how visitors interact with the site so we can improve usability. For example, we use Google Analytics to monitor usage trends. You can read Google's privacy policy at: https://www.google.com/policies/privacy/
iii. Functionality cookies (SaaS): These cookies allow Cerby’s services to remember choices you make and provide enhanced and personalized features.
iv. Consent and compliance cookies: These record your cookie preferences and help us comply with privacy regulations.
Below is a table detailing the cookies we use:
| Cookie Name | Provider | Type | Purpose | Legal Basis | Expiry |
|---|---|---|---|---|---|
| intercom-device-id | Intercom | Functionality | Enable user support via chat widget; recognizes returning users and facilitates continuity in support interactions. | Legitimate interest (customer support) | 1 year |
| intercom-session | Intercom | Functionality | Maintain user session with support tool; enables ongoing conversation even after page reloads. | Legitimate interest (customer support) | 1 year |
| trusted-device-onboarded | Cerby | Strictly Necessary | Marks a trusted device for secure login purposes to streamline future authentication. | Performance of contract / Security interest | End of session |
| _ga | Google Analytics | Analytics | Track user interactions and site usage to help improve website experience. | Consent | 2 years |
| _gid | Google Analytics | Analytics | Distinguish users for analytics reporting. | Consent | 24 hours |
| _gat | Google Analytics | Analytics | Throttle request rate. | Consent | 1 minute |
| cookie-consent | Cerby | Consent & Compliance | Store user's cookie preferences and manage opt-in/opt-out settings. | Legal obligation | 6 months |
| cerby_session | Cerby | Strictly Necessary | Maintain secure user login session across requests. | Performance of contract | Session |
| ads/ga-audiences | Google Ads | Advertising | Used to re-engage visitors based on their behavior across websites. | Consent | Session |
| 1P_JAR | Advertising | Deliver relevant ads and track ad performance. | Consent | 30 days |
Management of Cookies
a. Consent Mechanism and Cookie Preferences
When you first visit Cerby’s website, a cookie banner is displayed to inform you about the use of cookies and to request your consent for the use of non-essential cookies, including those used for analytics, functionality, and advertising purposes. You have the option to:
Accept all cookies by clicking “Accept All Cookies”
Reject non-essential cookies by clicking “Reject All”
Customize your cookie preferences by selecting “Cookie settings”
Cerby only places non-essential cookies on your device after you provide explicit consent through the banner and will expire as defined in the table above.
You may withdraw or update your consent at any time by accessing the Cookie Settings link available in the footer of our website. Your preferences will be honored on future visits unless you clear your cookies or use a different device or browser, in which case you may be asked to reconfirm your preferences.
Cerby maintains a record of your consent choices in accordance with applicable privacy regulations. For more information about the types of cookies we use and the legal basis for processing, please refer to the cookie table above and our Privacy Policy.
In addition to managing your cookie preferences at any time using our Cookie Settings you may also configure your browser settings.
b. Instructions for managing cookies in common browsers:
c. Blocking all cookies may impact the functionality of some website features.
What can you do if you don't want cookies to be set or want them to be removed?
You have the option to disable and delete cookies that may not be necessary for the basic functionality of Cerby’s website. Please note, blocking categories may impact your experience on our website.
California Residents
Residents of California and residents of certain other U.S. states may have the right to opt-out of the “sale” and “sharing” of personal information and its use for profiling and certain forms of advertising, as defined by such laws. You may exercise such rights by navigating to the relevant section of our Privacy Policy.
International Data Transfers
Some cookies used on Cerby’s website are provided by third-party service providers (such as Google or Intercom) that may transfer your personal information to countries outside your place of residence, including the United States. These transfers may occur in connection with the operation of analytics, support, and advertising tools.
Where required by applicable data protection laws (such as the GDPR or UK GDPR), Cerby ensures that such data transfers are subject to appropriate safeguards, including the use of Standard Contractual Clauses approved by the European Commission or the UK’s International Data Transfer Agreement, as applicable.
For more information on how Cerby protects your personal data when it is transferred internationally, please refer to our Privacy Policy.
Updates to this Cookie Policy
Cerby reserves the right to make changes to this Cookie Policy at any time and for any reason. Cerby will alert you about any changes by updating the "Last Updated" date of this Cookie Policy. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Cookie Policy by your continued use of our website after the date such revised Cookie Policy is posted.
Contact Us
If you have questions or comments about this Cookie Policy or if you have a disability and need access to this Cookie Policy in an alternative format, or if you have any difficulty accessing the Cookie Settings or managing your preferences, please contact Cerby's Privacy team at privacy@cerby.com.