Trengo

Trengo is a customer engagement platform that consolidates communication channels such as email, WhatsApp, live chat, SMS, and social media into a single shared inbox. It is designed for small and medium-sized businesses whose sales, support, and marketing teams need to manage customer conversations without switching between multiple applications. The platform includes automation tools, chatbots, and workflow rules that route messages to the appropriate team members and speed up response times. Businesses can also build self-service resources like help centers and integrate the tool with CRM, e-commerce, and other business systems through its API and app marketplace. Trengo provides reporting and analytics features that let teams track response performance and customer satisfaction across all connected channels.