Sprinklr

Sprinklr provides a unified customer experience management (Unified-CXM) platform that consolidates social media, marketing, advertising, customer care, and research functions into a single system. It is built for large enterprises and their marketing, customer service, and communications teams that need to manage interactions across dozens of digital channels at scale. The platform uses AI, including generative AI and natural language processing, to analyze customer conversations, automate responses, and surface actionable insights from unstructured data. Core capabilities include social listening, campaign planning and publishing, contact center automation, influencer marketing management, and brand governance across distributed teams. By centralizing these functions on one platform, Sprinklr aims to eliminate the data silos created by using multiple point solutions for different customer-facing channels.