Pendo

Pendo is a digital adoption and product experience platform used by product managers, UX teams, and enterprise IT departments to understand and improve how customers and employees use software. It provides analytics that track in-app user behavior, revealing feature usage, engagement patterns, and points of friction across web and mobile applications. The platform enables teams to deploy in-app guides, walkthroughs, tooltips, and onboarding flows without requiring extensive engineering resources. Pendo also collects user feedback and sentiment through embedded surveys like NPS, helping teams prioritize product roadmaps based on actual usage data. Beyond external customer-facing products, Pendo offers solutions for internal software adoption, helping organizations onboard employees to enterprise applications and measure workplace tool effectiveness.