Olark

Olark provides live chat software that businesses embed on their websites to communicate with visitors in real time. It targets sales and customer support teams at small and medium-sized businesses looking to convert website traffic into leads and resolve customer inquiries quickly. The platform includes customizable chat widgets, automated messaging triggers, and visitor targeting based on browsing behavior or location. It integrates with CRM, helpdesk, and e-commerce tools such as Salesforce, HubSpot, and Shopify, allowing chat data and transcripts to sync with existing workflows. Reporting features let managers track chat volume, response times, and team performance to measure the impact of live chat on sales and support outcomes.