LogMeIn Rescue

LogMeIn Rescue is a remote support platform developed by GoTo (formerly LogMeIn) that enables technicians to access and control desktop and mobile devices to resolve technical issues. It is designed for IT help desks, managed service providers, and customer support teams that need to troubleshoot devices belonging to employees or customers without being physically present. The software allows agents to connect to unattended or attended computers and smartphones running Windows, Mac, iOS, and Android through a lightweight applet or app rather than requiring pre-installed software on the end-user side. Core capabilities include screen sharing, remote control, file transfer, system diagnostics, session recording, and multi-session handling to let a single technician manage several support requests simultaneously. It also includes administrative features such as technician permission controls, reporting and analytics on support activity, and integrations with ticketing and CRM systems used in enterprise IT environments.