Khoros Lithium

Khoros Lithium is a customer engagement platform originating from Lithium Technologies, later merged into Khoros, designed to help brands manage online communities, social media interactions, and customer support at scale. It provides tools for community management, social listening, case management, and response workflows so businesses can monitor and reply to customer conversations across digital channels. The platform is aimed at enterprise marketing, customer care, and digital engagement teams that need to handle high volumes of inbound messages from social media, branded communities, and messaging apps. Core capabilities include routing and prioritizing customer inquiries, tracking response times and service-level agreements, and integrating with CRM systems to unify customer interaction history. The response.lithium.com domain specifically supports the agent-facing response and case management functionality used to triage and resolve customer issues surfaced through social and community channels.