Khoros

Khoros is a customer engagement platform formed from the merger of Lithium Technologies and Spredfast, combining online community, social media management, and digital customer care. Its Communities product lets brands host branded forums, knowledge bases, and ideation boards where customers ask questions and support one another. The social media management side provides publishing, campaign planning, content calendars, and listening tools for coordinating global social accounts and teams. Khoros Care routes inbound messages from social channels, messaging apps, review sites, and communities into a single agent workspace with automation, routing rules, and SLA tracking. The platform primarily serves large enterprises in sectors such as telecommunications, technology, retail, and financial services that handle high volumes of public customer conversations.