Jitbit

Jitbit is a software company that develops help desk and IT ticketing solutions for businesses managing customer support and internal service requests. Its flagship product, Jitbit Helpdesk, is available both as a cloud-hosted SaaS platform and as a self-hosted on-premise application, giving organizations flexibility over deployment. The system consolidates support requests from email, web forms, and live chat into a unified ticketing queue, allowing support teams to track, prioritize, and resolve issues efficiently. It includes features such as automation rules, SLA tracking, a knowledge base, and integrations with tools like Slack, Microsoft Teams, and Active Directory. The product targets small to mid-sized IT departments and customer support teams seeking a straightforward, less complex alternative to larger enterprise help desk platforms.