Intercom

Intercom is a customer service platform that combines an AI agent, help desk, and proactive messaging tools into a single system for support teams. It is built for businesses that need to manage customer conversations across chat, email, and other channels while reducing repetitive support workload. The platform's AI agent, called Fin, is designed to autonomously resolve customer inquiries using a company's existing knowledge base and support content. Support teams use the shared inbox and help desk features to collaborate on tickets, route conversations, and track performance metrics. Intercom also offers tools for product tours, targeted messaging, and customer engagement campaigns to help companies onboard users and communicate proactively rather than only reactively responding to issues.