Insided/Gainsight

inSided is a customer community platform that Gainsight acquired and integrated into its customer success and product experience portfolio. It enables companies to build branded online communities where customers can ask questions, share knowledge, submit product feedback, and interact with peers and support staff. The platform includes features such as forums, knowledge bases, ideation and feedback boards, gamification, and single sign-on integration. It is used by product, support, and customer success teams at B2B and B2C software companies to deflect support tickets, gather product insights, and increase user engagement and retention. Within Gainsight's suite, inSided's community data connects with customer health scoring and product analytics tools to give a fuller view of customer sentiment and behavior across the customer lifecycle.