Guestxm

GuestXM is the guest experience product line of Black Box Intelligence, a restaurant performance benchmarking and analytics company. The platform combines guest feedback surveys, online reputation and review management, and AI-driven sentiment analytics into a connected view of customer experience. Black Box Intelligence pairs that guest data with financial benchmarking on sales and traffic and workforce benchmarking on turnover, compensation, and staffing. Its customers are large restaurant chains and multi-unit operators, with reported clients including Yum! Brands, Domino's, Wendy's, Chipotle, and Papa John's. The company reports more than 30 years serving the restaurant industry, and its core value is connecting guest sentiment to operational and workforce metrics rather than reporting them in isolation.