Getfeedback

GetFeedback is a customer experience management platform that enables businesses to design, distribute, and analyze surveys across multiple channels. It is built for enterprise teams, particularly in customer experience, marketing, and product roles, who need to capture feedback at key points in the customer journey. The platform integrates directly with Salesforce, allowing survey responses to be tied to CRM records and used to trigger workflows or alerts based on customer sentiment. It supports omnichannel feedback collection through web, mobile, email, and SMS surveys with customizable branding and question logic. GetFeedback also provides analytics and reporting tools that help organizations identify trends, measure metrics like NPS and CSAT, and route insights to relevant teams for action.