Front

Front is a customer operations platform that unifies email, chat, SMS, and social messaging into a single shared inbox. It is designed for customer-facing teams such as support, sales, and account management who need to collaborate on high volumes of customer communication without losing a personal touch. The platform combines workflow automation, analytics, and collaboration tools like internal comments and shared drafts, allowing teams to assign, track, and resolve messages efficiently. It integrates with tools such as Salesforce, Slack, and various help desk and CRM systems to centralize customer context in one place. Front is used by teams at growing companies to manage customer relationships at scale while maintaining accountability and response speed.