Freshservice

Freshservice is a cloud-based IT service management (ITSM) platform developed by Freshworks. It provides tools for incident, problem, change, and release management, allowing IT teams to track and resolve issues efficiently. The platform includes a service catalog, self-service portal, and asset management capabilities to help organizations manage hardware, software, and configuration items. It is designed for IT departments and increasingly for other business functions like HR and facilities that need structured workflow and ticketing systems. Freshservice incorporates automation, AI-driven suggestions, and analytics to streamline workflows, enforce SLAs, and support ITIL-aligned processes.