Freshdesk

Freshdesk is a cloud-based customer support and helpdesk software platform developed by Freshworks. It provides ticketing tools that consolidate customer queries from email, phone, chat, social media, and web forms into a single unified inbox. The platform is designed for customer service teams of businesses ranging from small companies to large enterprises. Core capabilities include automation of repetitive tasks, SLA management, a self-service knowledge base, and collaboration features that let agents work together on complex issues. It also offers multi-channel support, reporting and analytics dashboards, and integrations with third-party business tools to help teams track and resolve customer issues efficiently.