City of Austin Utilities

City of Austin Utilities is the municipal service platform for Austin Energy and Austin Water, serving residential and business customers within the City of Austin's service area. The website, hosted at coautilities.com, allows customers to view and pay bills, manage account settings, and track electricity and water usage online. Users can enroll in autopay, budget billing, or paperless billing, and can set up new service or transfer existing service when moving within the city. The platform also provides access to outage reporting and status updates for electric service, as well as information on water conservation programs and rebates. Customer support features include payment assistance program applications, deposit information, and tools for reporting high usage or billing discrepancies.