Beyond Trust Remote Support

BeyondTrust Remote Support is a secure remote access solution used by IT help desks, managed service providers, and technical support teams to connect to and troubleshoot desktops, servers, mobile devices, and network equipment across different platforms. It enables support technicians to remotely view and control end-user systems, transfer files, and diagnose issues without requiring on-site visits. The platform includes session recording, audit trails, and permission-based access controls to meet security and compliance requirements in regulated industries. It supports both attended sessions, where an end user grants access, and unattended access for managing unmanned servers or kiosks. Integration capabilities allow it to connect with ticketing systems, password management tools, and other IT service management software to streamline support workflows within existing enterprise environments.