Alchemer

Alchemer is a survey and feedback management platform that enables organizations to collect, analyze, and act on customer and employee feedback. It provides tools for building online surveys, mobile feedback forms, and website intercepts, along with capabilities for text analysis and sentiment tracking. The platform is used by market researchers, customer experience teams, and product managers across industries such as retail, financial services, healthcare, and technology. Alchemer integrates with CRM systems, help desks, and business intelligence tools like Salesforce and Tableau to route feedback data into existing workflows and reporting structures. Its offerings include Alchemer Survey, Alchemer Workflow for automating responses to feedback, and Alchemer Digital for in-app and mobile experience feedback collection.