Aircall

Aircall is a cloud-based phone system and business communications platform built for sales and support teams. It provides call center and business phone features such as call routing, IVR, call queuing, and voicemail without requiring on-premise hardware. The platform integrates with CRM and helpdesk tools like Salesforce, HubSpot, and Zendesk, allowing calls and customer data to sync automatically. It targets small and medium-sized businesses that need to set up or scale phone-based customer support and sales operations quickly. Aircall also offers analytics and monitoring features that let managers track call volume, agent performance, and customer interaction quality.