Kapa.ai

Kapa.ai builds AI-powered support assistants that answer technical questions using a company's own documentation, support tickets, code repositories, and community discussions as source material. The platform is aimed at developer-focused companies, including those offering APIs, SDKs, and open-source tools, that need to handle high volumes of technical support and onboarding questions. It ingests existing knowledge sources and generates a chatbot that can be embedded on documentation sites, Slack, Discord, or through an API, giving users instant, sourced answers instead of manual searches. The system cites the underlying documentation it draws from, helping reduce hallucinated responses and giving engineering and support teams visibility into gaps in their documentation based on unanswered or poorly answered queries. Customers use it to reduce support ticket volume, speed up developer onboarding, and free technical staff from repetitive question-answering so they can focus on more complex issues.