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ClickUp is an all-in-one productivity platform built to streamline project management, collaboration, and communication. With over 10 million users, ClickUp helps teams from startups to large enterprises stay organized, productive, and aligned.
As ClickUp scaled, user lifecycle management for SaaS apps became a growing pain—especially for “disconnected apps” beyond the reach of its central identity provider. Apps in this category, which lack APIs or require premium plans for SCIM functionality, had to be managed manually. That’s the reality the IT team regularly faced, with no automation in place for critical security processes such as user provisioning and deprovisioning.
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Beyond disconnected apps, credential management for shared accounts—especially corporate social media platforms—became another challenge. As the marketing team struggled with the growing complexity of shared access, Cerby’s role became essential. By implementing automated, secure access controls for social media platforms, Cerby enabled ClickUp to safely share account access with global content creators and agencies outside the organization. This ensured that all collaborators had seamless, secure logins from the start, allowing marketing campaigns to run smoothly and securely—ultimately playing a crucial role in their success.
Beyond social media, other critical business applications also required secure automation—from user provisioning and deprovisioning to enforcing MFA and managing credentials—helping IT eliminate time-consuming manual processes and focus on higher-value work.
Challenges before Cerby H3
- Manual processes draining IT productivity: Hundreds of hours were spent annually on manual account provisioning, deactivation, and user access audits—pulling IT away from more strategic work.
- Password headaches: Shared credentials–such as those required for social media accounts or SaaS administrative accounts–created a security risk when employees left. . IT had to manually rotate social media passwords to mitigate this risk.
- Delayed user deprovisioning: SaaS admins struggled to deprovision users across time zones quickly, often leading to lingering access and increased security risks.
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- Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
- Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
- Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
- Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
- Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum. It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using 'Content here, content here', making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for 'lorem ipsum' will uncover many web sites still in their infancy. Various versions have evolved over the years, sometimes by accident, sometimes on purpose (injected humour and the like).
passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using 'Content here, content here', making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for 'lorem ipsum' will uncover many web sites still in their infancy. Various versions have evolved over the years, sometimes by accident, sometimes on purpose (injected humour and the like).