OpenSesame, a leader in workplace learning, empowers businesses with impactful training solutions. Behind the scenes, their operations rely on hundreds of SaaS apps—from engineering tools and Google Workspace to Slack, Zoom, and ADP. But as their tech stack grew, so did the challenge of ensuring secure, seamless access for effective collaboration without slowing teams down.
Like many organizations, OpenSesame started with an enterprise password manager (EPM) to handle app access and credential storage. But what should have simplified security quickly became a source of frustration.
Frequent reliability and password syncing failures left employees locked out of accounts, disrupting their work and overwhelming IT with support tickets. Many apps also sat outside OpenSesame’s identity provider, Okta, meaning they lacked the protection of single sign-on (SSO). Bringing those apps under SSO required costly enterprise upgrades—a prohibitive price that didn’t make sense.
And then there was collaboration. Teams across the business needed to securely share passwords and secrets to work effectively, but the process was anything but smooth. When employees left the company, offboarding became a manual headache—revoking access, rotating passwords, and ensuring everything stayed secure ate up hours of IT’s time every week.