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Robotics Operations Center Lead

Remoto desde México l Ingeniería

At Cerby, we believe there is a better way for enterprises and consumers alike to use cloud applications and to share access with others securely. Our approach to achieving this goal is automating tasks to remove the need for users to manage passwords or handle forms of MFA.

In the ROC (Robotics Operations Center), we monitor, analyze, and maintain Cerby’s RPA (Robotic Processing Automation) system and programmed flows.

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What you will do:

  • Build, support, and maintain reliable and robust Cerby RPA flows.

  • Monitor, detect, and resolve incidents with automation workflows.

  • Proactively communicate with customers to avoid downtime or delays in securely accessing their accounts.

  • Reactive communication with customers to troubleshoot and resolve issues.

  • Work with Cerby’s engineering team and collaborate with them to prioritize new RPA system improvements and resolve customer-facing incidents.

  • Analyze user activity to guide the implementation of new automation.

  • Build the processes and tools that will become the foundation of ROC, to eventually lead a group of Engineers under this function.

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What we are looking for:

  • Excellent verbal and written communication skills in English and Spanish, and ability to collaborate with a distributed team across time zones.

  • Experience leading customer service or similar customer-facing teams.

  • Exposure to web development technologies such as HTML, CSS, JavaScript, PHP, etc.

  • Demonstrated ability to lead and manage initiatives to completion.

  • Proven ability to work with a team to quickly and calmly resolve technical issues.

  • Experience with security products or regulatory-heavy industries is a plus.